Version 1.0, last updated 5 Nov 2026
You can appeal a decision about your content or account, or complain about how we run The Bench. Email hi@hamedarab.academy or use the link in our message to you.
Appeals
- Who: the person whose content was taken down, or who was warned, suspended or removed.
- How: the link in our message, or an email reply.
- Who decides: a person who did not make the first decision, where there is one. Hamed re-reads with fresh eyes if there is no one else.
- How fast: within 7 days. The law asks us to act promptly, and we aim for 7 days.
- If we got it wrong: put the content or account back as far as possible, and look for a pattern of wrongly removed items that means a rule or an agent needs changing.
- Not an appeal: a business refused the "checked" badge. A person reviews on request within 7 days.
Other complaints
A complaint that we are not following our own rules or this procedure goes to the accountable person. We aim to reply within 14 days. A complaint made again and again with no new point can be answered once and closed (we may do this when a complaint is manifestly unfounded). Data protection requests and complaints follow the privacy notice, not this page.
Who provides The Bench
The Bench, by Hamed Arab Academy, is provided by Studio Saina Ltd, company number 12770445, Victoria Mansions, 32-35 Hall Street, Birmingham B18 6BS. You can write to us at hi@hamedarab.academy.